1-800-586-5776
1-800-586-5776
Who Are We?
In a nutshell, we’re a team of fun-loving lovers of fun, who love giving our customers the best customer service on the planet while having a great time doing it. More on that later. As far as the service we provide, there are 2 sides, Dumpster Rental for the do-it-yourselfer, and full-service Junk Removal for anyone wanting us to lift, carry, load, and haul away their items from anywhere on their property.
Our franchise partners have exclusive rights to both services in their territory. During your discovery process, you’ll learn that this dual-income franchise system has many benefits and is a very solid business model built for long-term success.
Our Culture is Second to None
We’re serious about giving our customers “The Best Customer Service on the Planet.” But as we mentioned before, we also love FUN and strongly believe it’s important to have a blast together at work. We think this culture is key to growing our brand to be the biggest powerhouse in the industry, not just another participant!
Why? Because customers notice the difference. The waste removal industry is often mocked for grumpy employees and poor customer service, but our team members are happy, friendly, and helpful. They buck those trends in every way. Customers choose us because of the impression they get when they first inquire, and they keep coming back because of the exceptional service our truck team members provide.
Our Core Values Shape Our Business
Our Core Values aren’t just an inspirational piece of wall art that we point out during orientation. They guide our decisions each and every day. From helping customers, discussing ideas for new projects, deciding on the best solution for a special request, or hiring new team members.
These are the core values that guide our behavior and our decisions:
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BE POSITIVE & ACCOUNTABLE
We take ownership. NO EXCUSES! NO BLAME!
We don’t allow negativity, and we know that personal accountability begins with ME! -
FUN
We have fun while being productive. -
CUSTOMER OBSESSION
We work wholeheartedly to provide the best customer service on the planet. -
TEAM
We are team members, not employees. -
COMMUNICATE WITH INTEGRITY
Communicate good news, bad news, and results, with integrity. -
LOVE
Love customers, your team, and your work. -
COMPETITIVE URGENCY
Speed matters in business. -
LEARN, INNOVATE & SIMPLIFY
Be curious and learn, then use your knowledge to simplify everything. -
FAMILY
We help each other balance family time and working hard. -
ACCOMPLISH MORE WITH LESS
Constraints breed resourcefulness, self-sufficiency, and innovation. -
SHARE THE FRUIT
We win together. We lose together. -
BE HUMBLE
Being humble doesn’t mean you think less of yourself, it means you think of yourself less.
Our core values serve as a compass for our actions, and describe what customers can expect from our team and what our team members can expect from each other.
1-800-JUNKPRO® team members aren’t expected to memorize each core value verbatim, but they are expected to embody those values in their personalities. When team members are hired, they sign contracts saying they understand the values, agree to be reviewed based on them, and understand that they can be let-go if they fail to live up to them. This commitment makes the values a living-breathing-thing – more than just a plaque on our wall – and it fuels the company’s reputation as a place where team members are happy, motivated, productive, and customer obsessed!
Our Story - A Unique Road to Success
Mike and Misty Davis opened the first 1-800-JUNKPRO location in Wichita, KS, in 1999. Unlike so many other stories, this one doesn’t include an entrepreneur with a clear view of the future. Both 20 and with no formal business education, mentors, or idea of what the company would look like, Mike and Misty were simply looking to earn a little extra income and keep food on the table for themselves and their two beautiful daughters.
Over time, the business grew, and in 2006 a vision was born. They went to work developing processes and systems that could be scaled up to reach the goal of 333 profitable locations and achieve $1 billion in revenue. In 2016 they granted their first franchise and haven’t looked back since.
Our Service - We are NOT a dumpster rental and junk removal company.
We are a “Customer Service Company” that happens to rent dumpsters and do full-service junk removal.
We are obsessed with making things simple for our customers while providing them with the best customer service on the planet. Easy booking, on-time service, friendly uniformed PROs, clean trucks and dumpsters, and up-front rates are conveniences, features, and benefits that our customers can expect every time.
If you are awarded a 1-800-JUNKPRO® franchise, it will quickly become obvious that the same obsession that drives our world class customer service flows through to our franchise support system.
